SUPPORT
A long-term partnership that’s more than just a helpdesk.
Operating systems aren’t static. Businesses evolve, Workflows change and new operational requirements emerge. That’s why our engagements don’t end once your Palantir Foundry solutions are up and running.
We view support not as a traditional ticket-based helpdesk, but as an ongoing partnership. Our goal is to help you continuously improve, scale, and refine your solutions as your business evolves, while ensuring you benefit from new features and capabilities as the Foundry platform advances.
CONTINUOUS REFINEMENT AND GUIDANCE TO KEEP THE MOMENTUM GOING
Ongoing support is key to maintaining momentum after your solution has been deployed.
To help you fully realize the long-term value of your Palantir Foundry investment, we provide optimization reviews, workflow enhancements, operational troubleshooting and user support, and long-term strategic roadmap planning after implementation. This helps you:
- Maintain adoption across the organization.
- Improve workflows over time.
- Expand your solution into new operational areas.
- Gain greater visibility and efficiency.
Our support services
We stay closely connected with you post-deployment so we can help with any questions or troubleshooting — because we understand that your operations depend on these solutions. So we’re committed to responding quickly and getting issues taken care of as soon as possible.
But more than that, we want to help you continuously improve your solutions over time as part of a long-term partnership. We continue to monitor adoption, identify improvement opportunities and support your expansion within Palantir Foundry, while remaining aligned with your business objectives and operational realities.
Ongoing workflow support
You can call on us to resolve any issues and ensure your workflows remain effective as your operations evolve. That way, your teams can get back to the work they do best.
Continuous optimization
We work with you to improve and refine your workflows so you get the most from your Foundry investment. We also work behind the scenes to optimize your solution as Foundry itself evolves, ensuring you benefit from the most recent advancements of the platform.
Expansion and scalability guidance
As your use of Foundry expands, we help identify additional workflows and operational areas that can benefit from the platform. This helps you scale your digital transformation strategically and efficiently, maximizing the positive impact.
One source of truth.
ACCESS CAVTERA
We are accepting a limited cohort of companies that are done operating on fragmented systems.